Technical Consultant – Customer Support - Decos D5

About Decos Technology Group

The Decos Technology Group is an international organization specialized in the development of high-tech and knowledge-intensive products. For over twenty three years Decos has solved software challenges for hundreds of customers worldwide. Over 220, dedicated employees form an International team offering, developing and supporting our solutions. We are a Microsoft Gold certified partner, financially healthy and consistently growing, with offices in Europe (The Netherlands), USA (Atlanta) and Asia (India).

 

Decos is a leading software company in Enterprise Content Management in Europe and we have recently started a reseller channel in the U.S. market. The Decos culture is exceptionally enthusiastic and driven; at Decos we want people who can work both in a team environment as well as independently. www.decosdocument.com

  

About Decos D5

Decos D5 is a web based product offering a unique combination of Document Management, Record Management and Case Management into one software solution built for long term growth within our customers’ organization. Decos has provided services to verticals ranging from federal and state governments, education, healthcare, legal, banking, insurance, telecom, manufacturing and the entire Small to Medium sized Enterprise (SME) sector. The Decos D5 software suite provides a solution that gives structure to your documents and business content. The Decos D5 software solution also allows your organization to automate and replace manual processes without changing the way you run your organization. Decos’ goal is to allow our customers to focus on their business and processes, not on paperwork.

 

Position: Technical Consultant – Customer Support

 

The Technical Consultant addresses:

• installing Decos D5 software at clients or resellers locations
• installing hardware (scanners, servers)
• conversions, integrations, connections
• supplying technical advice
• second line support to clients and resellers
• designing and describing new solutions for clients
• technical support to Functional Consultants
• functional support to 1st line helpdesk
• maintaining and updating FAQ

 

Job Requirements

• technical background in software programming
• Bachelors’ degree is ideal
• at least 3 years in technical software support for a vendor or reseller
• experience with most Microsoft solutions, experience with MySQL, SQL and Oracle databases
• experience in .net
• experience in patiently advising clients, users and technical personnel
• willing to travel (under 50%)
• position is based in South Atlanta (no relocation offered)
• people person, excited to work and communicate with other people
• you will be thoroughly tested by an FBI background check because of federal and state government affiliations 

 

Compensation

• $44,000-52,000 based on experience
• Compensation for benefits
• Company Car optional based on experience
• Cell phone allowance or cell phone
• 15 Days Paid Time Off

 

Please send your resume and accompanying letter to info@decosdocument.com.