Resolve problems together in the community

 

A loose pavement tile, a broken street light or dog poo on the pavement: what can you do about those issues as a resident? That’s right, report a public space problem to your municipality, which is very easy to do with the Fixi app. As a municipality, you can use the interactive app to create citizen participation in an easily accessible manner. How does the app work?

Website of Fixi

 

“Fixi makes it very easy for citizens to actively participate in improving their community.”

Leo Fillius, Municipality of Goeree-Overflakkee

 

Residents can use Fixi on their smartphone to report a problem in the public space in their community. The report is then sent to the municipality, who can deploy field service or assign the report to other agencies to resolve the problem. The app keeps the resident up-to-date on the status of the reported problem. This makes the municipal processes significantly more transparent for the resident.

 

Fixi also provides a convenient interface to the JOIN case management system, since all reported issues are automatically stored there.  The case management system creates a case as soon as a report has been created in Fixi. Since the app uses location information, employees can quickly see whether a report is already being processed. In this way, the Fixi app ensures that your organization does not process reported problems twice. In short, Fixi is a great way for your municipality and the residents of your municipality to appropriately maintain the public space!

 

Would you like to know more? More information can be found on the Fixi website.

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