Service as students
expect it
Online classes and digital workspaces have become indispensable. This brings new challenges: who can a student turn to with questions? And does a student prefer to make a 'traditional' phone call or chat instead? JOIN Customer Contact provides the solution.
USER-FRIENDLINESS
ONE APPLICATION FOR A 360° CUSTOMER VIEW
JOIN Customer Contact gathers all incoming queries in one system, whether they are received through phone calls, emails, chats, or social media.
Furthermore, JOIN Customer Contact also accesses various other relevant information sources. All this information is presented in an organized manner on a single customer card, allowing you to provide the right service promptly.
With JOIN Customer Contact, Customer Contact Center agents can answer up to 80% of all customer inquiries in the first contact. This ensures satisfied patients, customers, and other target groups being served.
INTEGRATIONS WITH ALL
COMMON TELEPHONE SYSTEMS
BUILT-IN
KNOWLEDGE BASE
ONE SEARCH FUNCTION FOR
ALL AVAILABLE INFORMATION
SATISFIED STUDENTS AND PARTNERS
Central registration provides insight and ensures promises are truly kept
Callback notes are centrally recorded, and appointments are directly scheduled in colleagues' agendas. So, no more scattered post-it notes, and you can be certain that all promises are genuinely fulfilled.
All collected data is automatically made visible in reports. This gives you insight into what comes in, how employees respond, and whether the set standards are met.
Does your organization want to enhance its service level?
I'd be happy to show you how JOIN Customer Contact can contribute to improved service within your organization. You can schedule an obligation-free demo via the link below.
