Customer contact software
STRIVE FOR A
'FIRST TIME FIX'
The role of the customer contact center has evolved over the past years. Where the emphasis used to be on transferring calls, nowadays the employee must be an expert in addressing customer inquiries across a wide range of topics. JOIN Customer Contact makes this possible.
With JOIN Customer Contact, you have one application for a 360-degree customer view
JOIN Customer Contact aggregates all incoming inquiries into one system, whether they are made via phone, email, chat, or social media.
In addition, JOIN Customer Contact also provides access to various other relevant information sources. All this information is presented in an organized manner on a single customer card.
With JOIN Customer Contact, Contact Center staff can address up to 80% of all customer inquiries in the initial interaction. This ensures the satisfaction of patients, clients, and other served target groups.
INTEGRATIONS WITH ALL COMMON TELEPHONE SYSTEMS
ONE SEARCH FUNCTION FOR
ALL AVAILABLE INFORMATION
Central recording provides insights and ensures promises are truly kept
Callback notes are centrally tracked, and appointments are scheduled directly in colleagues' calendars. In other words, no more scattered post-its, and you can be certain that all promises are genuinely fulfilled.
All collected data is automatically made visible in reports. This gives you insights into what's coming in, how employees respond, and whether set standards are met.