We want you to be able to make a positive impact with our solutions. So if you have a question, comment or feedback, we'd love to hear from you!

Are you looking for specific product information or release notes? Then visit wiki.decos.com.

Our support team is waiting for you!You can reach them through the following channels:

- Call us Monday to Friday between 8 a.m. and 6 p.m. (CET) on +31 88 332 6707
- Create a ticket at joinsupport.decos.com

Create a support ticket


Fixi support

Do You have a question about Fixi?

Our support team is happy to help you with questions about Fixi. To help you in the best and quickest way possible, please follow the steps below:

  • Are you an administrator of Fixi and want to ask a question or report a problem about Fixi? Then create a ticket at joinsupport.decos.com.
  • Are you a handler of Fixi reports? Contact the Fixi administrator in your municipality.
  • Are you a resident and do you have a question about the handling of your report? Please contact the municipality in which you made the report.
  • Are you a resident and do you have a question about the Fixi app or Fixi.nl? Please contact us by mail or phone: +31 88 332 6703.

Need support for a longer period of time?

Our Digital Professionals can help you take digital processes within your organization to the next level.

Meet our Digital Professionals

Digital Professionals support

Or would you rather outsource Functional Administration?

Is your organization always short of hands for managing JOIN? For a fixed monthly fee, our certified application managers ensure that JOIN Case & Document runs optimally within your organization.

Functional Administration

Functioneel Beheer Support