Customer contact software
Aim for a
'first time fix'
The role of the customer contact center has changed in recent years. While in the past the emphasis was on transferring calls, nowadays the contact center representative must be an expert in handling customer inquiries across a wide range of topics. JOIN Customer Contact makes this possible.
With JOIN Customer Contact, you have one application for a 360° customer view
JOIN Customer Contact gathers all incoming inquiries in one system, regardless of whether they come in via phone, email, chat, or social media.
Furthermore, JOIN Customer Contact provides access to all relevant information sources, such as the Population Register and the case system. All this information is presented in an organized manner on a single customer card.
With JOIN Customer Contact, contact center representatives can address up to 80% of all customer inquiries in the first interaction.
INTEGRATIONS WITH COMMON
ONE SEARCH FUNCTION FOR
ALL AVAILABLE INFORMATION
Central registration provides insight and ensures that promises are really kept
Callback notes are centrally tracked, and appointments are directly scheduled in colleagues' calendars. So, no more scattered post-its, and you can be sure that all promises are truly fulfilled.
All collected data is automatically presented in reports, offering insight into what's coming in, how employees respond, and whether set standards are met.
“With JOIN Customer Contact, our information is no longer spread across eight different systems."