Transform your customer care staff into information experts
Our Customer Care Software is the place where all questions come together and where you can find all the answers.
Our Customer Care Software is the place where all questions come together and where you can find all the answers.
Customer Care Software collects all incoming questions from every channel, in one system, such as phone calls, e-mail, chat, Twitter or Facebook.
Customer Care Software connects different information sources with each other. Therefore, the right information is easy to reach, without having to use different systems.
Customer Care Software helps you with committing to your promises. Customer-facing employees can directly see which colleagues are available. If it is not the case, they are able to create an information request or a callback note.
The system keeps track of all these requests and if they are being handled. Information requests and callback notes can be retrieved for later use. This is how you manage all the work in the back-office and you ensure that no one needs to wait long for an answer.
Customer Care Software gives you insight into how efficient the customer contact center works and how the services can get more optimized. Each month, a report will automatically be generated which will be sent to the team managers and the quality insurance employees. These reports visualize and show how the customer contact center operates.
The reports are available in PDF and as an Excel file, to give more insights in the general data such as the total customer contacts per channel and data per employee e.g. what is the time needed to deal with a question (per channel or per type of question) and are questions dealt with independently or with the help of the back-office.
With Customer Care Software, all required information is within reach, among the theme pages, a product overview, news feed, work notes and shared documents.
As you may expect of a state-of-the-art customer contact system is available as a cloud solution. You will always work with the latest version and updates are carried out for you.
Data is saved in a safe cloud environment with the right SSL-certificates. Naturally, back-ups are made to ensure that your data is safe.
To get to the right information, Customer Care Software has integrations with more than 100 other software programs. Also, we work with Standard Exchange Format created by VNG Realisatie.
Plus, Customer Care Software can be integrated with many telephone exchanges.
The many available integrations allow you to organize JOIN Customer Contact to your own preferences. You determine if you give priority to the customer question or the customer view.
Would you like to experience our Customer Care Software?
Lee-Yan would like to show you how the Decos Customer Care Software can contribute to a better service in your organization.
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601-D, Delta-2, Giga Space,
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Pune – 411014
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