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Customer Service Management helps you fulfil your promises. Customer-facing employees can see directly which colleagues are available. If someone is not available, they can create an information request or a call-back note.
The system keeps track of all these requests and if they are being dealt with. Information requests and call-back notes can be retrieved for later use. This lets you manage all the work in the back-office and make sure that no one needs to wait long for an answer.
An example of creating a callback note.
The search function is at the heart of JOIN Customer Service Management, allowing you to find the right data immediately. You can search for people, businesses and in the knowledge base in the blink of an eye.
The search function also searches multiple variables at the same time. Looking for a person? Post code and house number are sufficient!
More and more organisations aim to answer 80% of customer questions straight away. With JOIN Customer Service Management you have all the necessary information at hand to achieve that goal.
For example, with theme pages and the product overview you can set up your own internal knowledge base. The newsfeed means you always have a view of the latest news, while work notes and shared documents let you easily exchange information with each other.
All clearly arranged and quick to search.
At a theme page you can also directly see employees connected to the topic and other relevant information.
In order to get to the right information quickly, JOIN Customer Service Management has integrations with more than 100 other software packages. Of course, JOIN Customer Service Management can also be linked to most telephone systems.
The many available integrations allow you to configure Decos CSM to suit your own preferences. You decide whether to give priority to the customer question or the customer view.
You can choose to have the personal card appear as soon as someone calls.
