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Customer Service Management helps you with committing to your promises. Customer-facing employees can directly see which colleagues are available. If it is not the case, they are able to create an information request or a callback note.
The system keeps track of all these requests and if they are being handled. Information requests and callback notes can be retrieved for later use. This is how you manage all the work in the back-office and you ensure that no one needs to wait long for an answer.
An example of creating a callback note.
The search function is at the heart of JOIN Customer Service Management, allowing you to find the right data immediately. You can search for people, business and in the knowledge base in the blink of an eye.
The search function also searches through different values at the same time. Looking for a person? Zip code and house number are sufficient!
More and more organizations want to answer 80 percent of customer questions in one go. With JOIN Customer Service Management you have all the necessary information at hand to achieve that goal.
For example, with theme pages and the product overview you can set up your own internal knowledge base. With the newsfeed you always have the latest news in the picture and with working notes and shared documents you can easily exchange information with each other.
All clearly arranged and quickly searchable.
At a theme page you can also directly see employees connected to the topic and other relevant information.
In order to get to the right information quickly, JOIN Customer Service Management has integrations with more than 100 other software packages. Of course, JOIN Customer Service Management can also be linked to most telephone systems.
The many available integrations allow you to organize Decos CSM to your own preferences. You determine if you give priority to the customer question or the customer view.
You can choose to have the personal card appear as soon as someone calls.
